The Carrier, their representatives and crew are not liable for luggage damaged or loss.
In case of loss of property on board the ferry the passenger is asked to report immediately this fact to the reception. After the journey, you should report losing the property to the following offices:
a) for using the service Gdańsk - Nynäshamn:
Ferry Terminal in Gdańsk
ul. Mjr. Sucharskiego 70,
80-601 Gdańsk
tel. +48 22 230 2222
e-mail: pax.gdansk@polferries.pl
b) for using the service on line Świnoujście - Ystad, Copenhagen
Polferries Office in Świnoujście
ul. Dworcowa 1
72-606 Świnoujście
tel. +48 22 230 2222
e-mail: pax.swinoujscie@polferries.pl
Complain should provide the following information:
1) name, surname, postal address, phone contact of the reporting person,
2) the date and the leg of the journey (if necessary number of the cabin), where the object was lost,
3) description of the lost object.
All lost property found on the ships or in the ports is sent to our shore offices for collection. Passengers who have put their names or telephone numbers on the items will be contacted. When the item is found , passengers will be contacted and item to be sent by mail for the owner expense or can be taken by the owner personally from the office.
All lost property is held for 6 months before being donated to charity or liquidated.
VAT invoice may be issued after completed the journey. Invoice for catering services purchased on board the ferry to be issued at the reception desk of the ferry.
Invoice for ferry crossing to be issued by the Shipowner. Request for VAT invoice including ticket number and data for whom the invoice is supposed to be issued should be sent at e-mail: faktury@polferries.pl .
The complaints pertaining to service on board shall be made immediately to the reception for their verification. In the case of body injury or health problems a passenger is additionally obliged to submit in writing their demands against the Carrier not later than 15 days after disembarking the ferry. Complaints shall be addressed to:
Polska Żegluga Bałtycka SA
ul. Portowa 41, 78-100 Kołobrzeg
e-mail: reklamacje@polferries.pl
