Due to the limited number of places available on ferries, passengers are advised to make a reservation as early as possible once the decision to travel has been made. Early booking increases the chance of seat availability.
Reservations for all types of passenger transport services should be made at least 24 hours before the planned travel date. In the case of special offers, earlier booking may be required in order to take advantage of a given promotion.
When making a reservation, the following information must be provided for all passengers:
full name
date of birth (including children and infants)
gender
citizenship
vehicle registration number, vehicle dimensions and type of propulsion – if travelling with a vehicle
Passenger data provided in the reservation must match the data in the identity document.
A passenger ticket is a personal document confirming the conclusion of the transport contract and payment for the service. The ticket may not be transferred to another person without the consent of the carrier.
Based on the ticket, and after presenting a valid identity document, the passenger receives a boarding card, which entitles them to board the ship and use the services specified in the ticket.
Passengers are required to keep their ticket and boarding card throughout the entire journey until leaving the ship.
Passenger and vehicle check-in begins 120 minutes before the scheduled departure of the ship.
Passengers should arrive at the terminal and remain ready for check-in from the moment it begins.
Check-in closes:
15 minutes before departure – for foot passengers
30 minutes before departure – for passengers travelling with a vehicle
Passengers travelling with an electric vehicle must arrive for check-in no later than 120 minutes before the planned ferry departure.
During passenger check-in you must present a valid identity document:
passport or national ID card
and a valid ticket.
The mDowód in the mObywatel mobile application is also accepted (including for children).
Drivers travelling with a vehicle should additionally have:
a valid driving licence
vehicle registration certificate
vehicle insurance policy
country registration mark of the vehicle
An international insurance certificate (Green Card) is not required for citizens of European Union countries.
Yes, vehicles equipped with gas installations (LPG) are allowed on board.
However, it is strictly prohibited to transport:
petrol or other fuels in canisters
propane-butane gas cylinders
other hazardous materials
Special regulations apply on ferries regarding the transport of items and substances that may pose a risk.
Foot passengers are not allowed to carry, among others:
firearms or sports weapons
ammunition
knives, swords or other bladed weapons
flammable substances
explosive or chemical materials
An exception may apply to passengers travelling by passenger car or camper, provided that such items are:
declared during the reservation process
transported in accordance with applicable regulations
stored in a closed and non-visible place inside the vehicle
In the case of ammunition transport, a maximum of 1000 rounds per vehicle (UN 0012 or UN 0014, class 1.4S) is permitted, provided they remain in the manufacturer’s original packaging.
The ship’s captain may refuse the transport of such items for safety reasons.
If a payment card was provided during the booking and the payment was successfully authorised, the reservation has been confirmed.
If the ticket message has not arrived, please first:
check your SPAM / Junk folder,
make sure the email address entered during booking was correct.
If the confirmation still cannot be found, please contact the Passenger Helpline, which will assist in verifying the reservation.
If the reservation process was not completed with payment, the booking has not been saved in the system and a new reservation must be made – either online or by phone.
Yes – the travel date may be changed up to 24 hours before the planned departure.
To make a change, please contact the Passenger Helpline or Ferry Terminal in order to check seat availability and any applicable fare adjustment.
Cancellation of the journey must be reported no later than 24 hours before the planned departure.
In such cases, the carrier deducts 25% of the net fare as an administrative fee.
The refund will be issued to the card or bank account used for payment.
A refund is not possible if the cancellation is reported on the day of the sailing or after the scheduled sailing date, in accordance with the applicable General Terms and Conditions of Carriage.
Refund requests should be sent to: zwroty@polsca.com
Transport of pets is possible only when a special pet-friendly cabin has been booked.
The number of such cabins is limited and they are available only via telephone booking.
To confirm the possibility of travelling with a pet, please contact our Helpline.
Passengers travelling with animals are required to possess all veterinary documents required by the destination country.
