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During the trip
Information for passengers

During the trip

During a trip passengers are not allowed to enter either the car or car deck. Passengers are requested to leave their cars with first gear engaged, hand brake on, wheels straight. Cars should be duly locked up to prevent third party access.

The passenger is entitled to carry without additional charge, hand luggage up to 50 kg. Luggage exceeding 50 kg is treated as a cargo and will be shipped on the basis of a bill of lading after paying shipment charges, calculated according to current freight tariff used at a particular line.

Our ferries  offer a choice of eating areas and lounge bars where you can savour good food or enjoy a drink. Choices include sit down service restaurants, self service outlets, snack bars, entertainment lounges. We offer different dining options. For passengers requiring a restaurant menu we serve a selection of hot food. A wide variety of dishes awaits in restaurant– great value and super taste! View our fantastic menu Cafeteria on board has a great choice of dishes, hot and cold snacks.

There are rooms for passengers with recliner seats, where it is possible to spend the trip.  Apart from that, there are public places making the trip by ferry pleasant - restaurants, bars, cafeteria, disco, shops and the like.

Only on the Mazovia ferry there is an opportunity to take advantage of widely available Internet connection while standstill and it is possible to purchase Internet access during the cruise.

All the prices of goods and catering services offered on board of Polferries are given in PLN. Payments can be also made in Euro. The charge is given in PLN only. 

In each cabin of Baltivia and Wawel ferry, there is a possibility to plug in low-current devices, such as shaver or charger. Hair dryers and chargers can be connected only on the corridors.

In each cabin of Cracovia, Nova Star and Mazovia ferry in passengers cabins on deck 7 are equipped with 230V electrical outlets, to which devices such as hair dryer or laptop can be connected. On deck 9 there are 220/110V outlets situated in the bathrooms (lamps) (Polish or UK connections), to which only the shaver or charger can be plugged into.

When the Nova Star, Wawel, Cracovia and Mazovia ferries are at sea, passengers have access to the mobile network via a satellite system operated Telenor Maritime. 
Please note that there is no 'EU roaming' on board. Since June 2017, roaming charges have been abolished within the European Union. However, this option ("EU roaming") is not available on Polferries ferries as the trip is through international seas. The cost of roaming on board (satellite connection) is determined by your mobile operator and you should find out the call prices from them (e.g. on the web or via SMS).
To avoid high data transfer costs, you can switch off roaming or activate airplane mode while on board the ship.

Foot passengers disembark from the ferry in Ystad  is no later than at:

  • ferry Mazovia at 6:45
  • ferry Cracovia at 19:30

The shuttle bus for foot passenger is only available on the car deck at the above times.

Contact - Individual clients

Contact - Cargo clients