FAQ

Important information for passengers buying tickets online

Payment can be made by: Credit cards:

Please note any changes to tickets bought online under promotion terms are subject to extra charge on prices currently in force and effect. Prices are available on www.polferries.com.
Online sales include both regular priced tickets and special offers. Exceptions are discounts: M Sweden, NAF, SMC, Caravan Club, as well as the "multiple trip tickets" offer, disabled cabins, pet tickets and pet cabins, which can be purchased directly from each Polferries operator.
Ticket with bridge to Copenhagen on the Świnoujście — Ystad line guarantees passage over the Öresund Bridge for motorized passengers.
Motorized passengers - to receive a number for the bridge should contact the Ferry Terminal tel: +48 22 230 2222 (Mon-Fri: 8:00-18:00; Sat: 8:00-16:00) or PolenGO office in Copenhagen tel: + 45 44 45 12 80 (Mon-Fri: 9:30-17:00). The Shipowner is not liable for additional costs if the above condition will not be fulfilled.
Tickets can be bought no later than 2 hours before departure.
While buying your ticket please read and accept the Online Purchase Terms and the Conditions of Carriage
The amount of refund (upon deductible) may be transferred to the credit card account the original transaction was paid by only. To do so please send the following details: name and surname, ticket number and telephone number to zwroty@polferries.pl .
If you need an invoice, please send an email to faktury@polferries.pl with your ticket number and the correct details required for issuing the invoice.
In case of any doubt or comments to the system please contact us
- by phone: +48 22 230 2222
- by e-mail: rezerwacje@polferries.pl

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Buy ticket online

Important information for passengers buying tickets online

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