FAQ

Important information for passengers buying tickets online

Payment can be made by: Credit cards:

Please note any changes to tickets bought online under promotion terms are subject to extra charge on prices currently in force and effect. Prices are available on www.polferries.pl.

All items listed in the current pricelist except for „10-Passage Ticket“, „5-Passage Ticket“ as well as buses are available online. Said special offers are available directly at Polferries’ Agents.

Ticket from Swinoujscie to Copenhagen via Ystad and from Copenhagen to Swinoujscie via Ystad guarantees a crossing of the Öresund Bridge for motorised passengers.
Motorised passengers - to receive a number for the bridge should contact the Ferry Terminal tel: +48 22 230 2222 (Mon-Fri: 8:00-18:00; Sat: 8:00-16:00) or PolenGO office in Copenhagen tel: + 45 44 45 12 80 (Mon-Fri: 9:30-17:00). The Shipowner is not liable for additional costs if the above condition will not be fulfilled.

Tickets can be bought no later than 2 hours before departure.

While buying your ticket please read and accept the Online Purchase Terms and the Conditions of Carriage

The amount of refund (upon deductible) may be transferred to the credit card account the original transaction was paid by only. To do so please send the following details: name and surname, ticket number and telephone number to zwroty@polferries.pl .

Should you need an invoice please send an email to: faktury@polferries.pl giving your ticket number and correct data necessary for issuing the invoice.

In case of any doubt or comments to the system please contact us
- by phone: +48 22 230 2222
- by e-mail: rezerwacje@polferries.pl

Your cookie settings

We process your personal data by using cookies to ensure the correct use of our website, including improving its functionality, delivering personalized advertising, offering social media features and performing traffic analysis on our website. By clicking the "I agree" button, you consent to the use of the files for the purposes listed above. By clicking the "Customize settings" button, you can make individual choices or withdraw your consent at any time. For more information about our use of cookies and the processing of your personal data, including your rights, please see our Privacy policy.

Your cookie settings

Necessary cookies

these cookies are necessary for the operation of our website, allowing you to navigate the site and access secure areas of the site. They cannot be disabled, as without these files our website cannot function properly. These files do not store any personal information.

Functional cookies

these cookies allow you to provide greater functionality and personalization by remembering information that changes the look or feel of the site, such as the language you choose or the region you are in. If you do not allow these cookies, some or all of these services may not function properly.

Statistics

these cookies help us determine the number of visits to our website and collect information about traffic sources so we can improve the performance of our website. These cookies also allow us to learn which pages of our site are most popular, how you navigate the site and what content you are particularly interested in. We use this information to compile statistics in order to better adapt the content of our website to your needs and to optimize our offerings. All information collected by these cookies is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Advertising

these cookies are created and used by our advertising partners to create a profile based on your visit to our site. We may later display advertisements to you tailored to your needs and interests on other websites you visit. These cookies do not store personal information directly, but rely on the unique identification of your browser and Internet equipment. If you do not allow these cookies, you will receive less targeted advertising.

Buy ticket online

Important information for passengers buying tickets online

Contact - Individual clients

Contact - Cargo clients