The Carrier, their representatives and crew are not liable for luggage damaged or loss.
In case of loss of property on board the ferry the passenger is asked to report immediately this fact to the reception. After the journey, you should report losing the property to the following offices:
a) for using the service Gdańsk - Nynäshamn:
Ferry Terminal in Gdańsk
ul. Mjr. Sucharskiego 70,
tel. +48 58 343 18 87
b) for using the service on line Świnoujście - Ystad, Copenhagen
Polferries Office in Świnoujście
ul. Dworcowa 1
tel. +48 91 322 61 40 or 322 61 07
Complain should provide the following information:
1) name, surname, postal address, phone contact of the reporting person,
2) the date and the leg of the journey (if necessary number of the cabin), where the object was lost,
3) description of the lost object.
All lost property found on the ships or in the ports is sent to our shore offices for collection. Passengers who have put their names or telephone numbers on the items will be contacted. When the item is found , passengers will be contacted and item to be sent by mail for the owner expense or can be taken by the owner personally from the office.
All lost property is held for 6 months before being donated to charity or liquidated.