If you lose an item during your ferry journey, please report it as soon as possible at the ship’s reception during the voyage.
If the loss is noticed after the journey, please contact the appropriate passenger service office depending on the route.
To receive an invoice for the purchase of a ticket, it is necessary to provide invoice details (including the VAT number) before making the payment.
If you need to correct the data on an issued invoice, please contact: fakturyprom@polsca.com
If you experienced problems related to service or onboard facilities during your journey, please report the issue first at the ship’s reception. This often allows the problem to be resolved during the voyage.
A complaint can be submitted:
using the form available at the ship’s reception, or
by email.
Complaints must be submitted no later than by the end of the second month from the date the journey was completed or should have been completed.
Complaints can be sent to: reklamacje@polsca.com
We hope your ferry journey was a pleasant experience. We would be delighted if you shared your opinion after the trip.
We encourage you to leave a comment or review on our social media profiles.
Your feedback helps us continuously improve our services and develop our offer for passengers.
Every opinion is valuable to us – thank you for your time and we look forward to welcoming you on board again.
